For manufacturing companies, customer satisfaction is largely a product of effective order management and order fulfilment. By meeting the delivery deadlines, manufacturing companies can provide value to their customers to meet the flexibility and customized order requirements to handle orders.

It is also important to provide optimum customer service based on the existing customer base and to capitalize on this huge potential source of upgrade revenue. In addition, streamlining communication between suppliers, vendors, and channel partners, with the increasing complexity of different orders and distribution channels and global supply chains, is important for achieving process capabilities.

Manufacturers are finding themselves in the unique position of maintaining the core of manufacturing - efficiency, repeatability, and quality - while constantly adapting their processes, systems and products to meet rapidly changing customer needs & preferences, market developments and competitor actions.

Manufacturing companies stand to benefit immensely by outsourcing their non-core processes to business process outsourcing service providers with proven expertise in the manufacturing industry. Outsourcing non-core processes can help manufacturers achieve cost competitiveness, build agility into the system, focus on innovation, and utilize skills better.